Garage door off its track? What to do first
Stop using it, leave the opener off and call. Off-track repair from $195.
Updated Oct 2026
No. Stop using it.
A door out of its track is held in a way the hardware was not built for, and it can come down.
Three things to do now
- 1. Leave the opener off Running it bends more track.
- 2. Keep the car out Do not park under a crooked door.
- 3. Car inside? Call We free it first, day or night.
Off-track repair, from $195
Off-track repairOff-track repair
from $195Door reseated, track checked and straightened
What can raise the price
- A creased track section that has to be replaced
- A snapped cable or worn rollers found at the visit
- A door opening that is no longer square
Cable repair
from $180Both lift cables, drums reset
What can raise the price
- Bent or worn drums found at the visit
- A heavy, insulated, wood or oversized door
- A part that has to be ordered
Off-track questions
What should I do if my garage door comes off its track?
Leave it where it is, keep the opener off and keep cars and people clear. Chen Garage Door resets off-track doors in San Rafael and across Marin from $195, with the track checked and straightened, at any hour. Call (510) 509-9998.
Why did my door come off its track?
Most often a car bumped it. A snapped lift cable, worn rollers or a bent track are the other common causes. On older houses, a door opening that is no longer square can do it too.
My car is trapped inside. What now?
Call and say so. Freeing the car is usually quicker than the full repair, and we do it first.
